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Shipping and delivery policy

Last updated: 14/09/2026

This policy describes how orders placed on sudbio.ma are prepared, shipped, delivered and tracked.

By placing an order, you accept the conditions below.

1. Company information

Sud Bio — operated by Moroccan Touch
Legal form: SARL
Registered office: Casablanca, Morocco, BP 20240
RC: 31071 – IF: 15290314 – ICE: 000156398000052

Email: contact@sudbio.ma
Website: https://sudbio.ma

2. Order processing time

Orders are prepared and shipped within 24 to 48 business hours, excluding weekends and public holidays.

During promotional periods, product launches or peaks in demand, this time may be slightly extended.

3. Destinations served

We deliver to:

  • Morocco;
  • Europe;
  • North America;
  • the Middle East and GCC countries;
  • Africa;
  • Asia.

If your country does not appear at checkout, contact us before placing an order.

4. Shipping methods and carriers

Depending on the destination and availability, orders travel via:

  • national postal services;
  • international courier services.

Tracking information is sent by email as soon as the order ships, when available.

5. Delivery costs

Delivery costs are calculated at checkout, based on:

  • the destination;
  • the parcel’s weight and volume;
  • the shipping method chosen.

Any customs duties, import taxes or local fees are the buyer’s responsibility.

6. Delivery times (estimates)

  • Morocco: 2 to 5 business days
  • Europe: 5 to 10 business days
  • North America: 7 to 14 business days
  • Middle East and GCC: 5 to 10 business days
  • Rest of the world: 10 to 20 business days

These times are indicative; they may vary because of customs procedures, local carriers, weather conditions or unforeseen events.

7. Order tracking

Once the order has shipped, you receive an email with:

  • the tracking number;
  • the carrier’s name;
  • the tracking link (when it exists).

Tracking information can take 24 to 72 hours to appear in the carrier’s system.

8. Customs, duties and taxes (international orders)

International shipments may be subject to:

  • import duties;
  • customs clearance fees;
  • VAT or other taxes.

These amounts are included neither in the product price nor in the delivery cost; they are paid by the recipient. Sud Bio can neither anticipate nor control them.

A parcel refused for non-payment of customs duties will not be refunded.

9. Incorrect or incomplete addresses

The customer is responsible for the accuracy of the delivery information provided.

If a parcel is returned to us because of an incorrect or incomplete address, reshipping fees may apply.

10. Delayed, lost or damaged parcels

If your order is delayed, lost or damaged in transit, contact us within 48 hours of delivery or the expected delivery date, at contact@sudbio.ma.

We will support you in opening a claim with the carrier.

A refund or replacement depends on the outcome of the carrier’s investigation.

11. Checking the parcel on delivery

The customer checks the state of the parcel on receipt.

In case of damage, take photos and let us know within 48 hours.

12. Undeliverable parcels

If a parcel is returned to us following a refusal, unsuccessful delivery attempts, a customs issue or non-collection, delivery costs are not refunded.

13. Contact

For any question about shipping or delivery:

contact@sudbio.ma