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Last updated: 25/11/2025
This Shipping & Delivery Policy explains how orders placed on sudbio.ma are processed, shipped, delivered, and tracked.
By placing an order, you agree to the terms below.
Sud Bio — Managed by Moroccan Touch
Legal form: SARL
Registered office: Casablanca, Morocco, BP 20240
RC: 31071 – IF: 15290314 – ICE: 000156398000052
Email: contact@sudbio.ma
Website: https://sudbio.ma
Orders are prepared and dispatched within 24–48 business hours, excluding weekends and public holidays.
During sales periods, product launches, or high-demand seasons, processing time may be slightly extended.
We ship to:
– Morocco.
– Europe.
– North America.
– Middle East & GCC countries.
– Africa.
– Asia.
If your country does not appear at checkout, contact us before ordering.
Depending on destination and availability, orders may ship via:
– National postal services.
– International courier services.
Tracking information is provided when available and sent by email once the order ships.
Shipping fees are calculated at checkout based on:
– Delivery destination.
– Package weight and size.
– Selected shipping method.
Any applicable customs duties, import taxes, or local charges are the buyer’s responsibility.
– Morocco: 2–5 business days.
– Europe: 5–10 business days.
– North America: 7–14 business days.
– Middle East & GCC: 5–10 business days.
– Rest of the world: 10–20 business days.
Delivery times are estimates and may vary due to customs, local carriers, weather conditions, or unforeseen events.
Once shipped, customers receive an email with:
– Tracking number.
– Courier name.
– Tracking link (if available).
Tracking updates may require 24–72 hours to appear in the carrier’s system.
International shipments may be subject to:
– Import duties.
– Customs processing fees.
– VAT or other taxes.
These charges are not included in product or shipping prices and must be paid by the recipient. Sud Bio cannot predict or control these fees.
Packages refused due to unpaid customs duties will not be refunded.
Customers are responsible for providing accurate delivery information.
If a parcel is returned due to an incorrect or incomplete address, additional reshipping fees may apply.
If your order is delayed, lost, or damaged in transit, contact us within 48 hours of delivery or expected delivery date at contact@sudbio.ma.
We will assist in opening a claim with the carrier.
Refunds or replacements depend on carrier investigation results.
Customers must check the package condition on arrival.
If damaged, take photos and notify us within 48 hours.
If a package is returned to us due to refusal, failed delivery attempts, customs issues, or non-collection, shipping fees will not be refunded.
For questions regarding shipping or delivery:
Our products are made from natural ingredients such as argan and prickly pear.
Certified for their quality and sustainability, they are good for your skin and the environment.
We offer personalized advice to help you choose the right products for your needs.
Our team is available to answer your questions and guide you through your beauty routine.
We guarantee secure transactions thanks to advanced encryption technologies.
Your personal and banking information is protected.
Take advantage of our express delivery service to receive your products quickly.
Order with confidence and receive your purchases in record time.
