Last updated: 25/11/2025
Welcome to sudbio.ma. By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. Company Information
Sud Bio — Managed by Moroccan Touch
Legal form: SARL
Registered office: Casablanca, Morocco, BP 20240
RC: 31071 – IF: 15290314 – ICE: 000156398000052
Email: contact@sudbio.ma
Website: https://sudbio.ma
2. Scope
These Terms apply to all online purchases made on sudbio.ma by private consumers worldwide.
3. Products & Availability
All products listed are subject to availability. Sud Bio may update, discontinue, or modify items at any time.
4. Prices & Currency
Prices may be displayed in Moroccan Dirhams (MAD), Euros (EUR), or United States Dollars (USD) depending on the visitor’s location.
International orders may be automatically converted by PayPal or the customer’s bank.
Prices may change without notice until an order is confirmed.
5. Ordering
To place an order, the customer must:
– be at least 18 years old
– provide accurate personal information
– accept these Terms & Conditions
Order confirmation is sent via email.
Sud Bio may refuse an order in cases of suspected fraud, stock unavailability, or payment issues.
6. Payment Methods
Payments are secured and encrypted.
Accepted payment methods:
– Payzone (credit/debit card)
– PayPal
Sud Bio does not store credit card details.
7. Shipping & Delivery
We ship internationally.
Processing time: 24–48 business hours
Delivery time varies depending on the destination and shipping carrier.
Tracking information is provided when available.
Customs duties or import taxes may apply and are the buyer’s responsibility.
8. Customer Responsibilities Upon Delivery
Customers must inspect parcels upon receipt and report any missing or damaged items within 48 hours.
9. Returns & Refunds
Return window: 14 days from delivery
Eligible products must be:
– unopened
– unused
– sealed
– in original packaging
For hygiene and safety reasons, opened cosmetic products cannot be refunded.
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Refunds are issued within 14 business days after inspection of the returned item.
10. Product Use & Allergies
Customers must review ingredient lists and perform a patch test if necessary.
Sud Bio is not liable for reactions caused by individual sensitivities.
11. Intellectual Property
All website content — including text, logos, designs, photos, and trademarks — belongs to Sud Bio and may not be reproduced without authorization.
12. Personal Data & Privacy
Personal data is collected and processed according to our Privacy Policy and applicable regulations.
13. Liability
Sud Bio shall not be held responsible for:
– delays caused by shipping carriers
– customs clearance delays
– improper storage or misuse of products
14. Changes to Terms
Sud Bio may update these Terms at any time.
The version in effect at the time of purchase will apply.
15. Governing Law & Disputes
These Terms are governed by Moroccan law.
Any dispute may first be settled amicably or, if necessary, brought before the competent Moroccan courts.