Privacy Policy

Last updated: 25/11/2025

This Privacy Policy explains how Sud Bio collects, uses, stores, and protects your personal information when you visit or make a purchase on sudbio.ma.

By accessing the website, you agree to the practices described below.

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1. Company Information (Data Controller)

Sud Bio — Managed by Moroccan Touch
Legal form: SARL
Registered office: Casablanca, Morocco, BP 20240
RC: 31071 – IF: 15290314 – ICE: 000156398000052

Email: contact@sudbio.ma
Website: https://sudbio.ma

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2. Personal Data We Collect

We may collect the following information:

a) Information you provide

– First and last name
– Billing and shipping address
– Phone number (if provided)
– Email address
– Order details
– Account login information

b) Automatically collected data

– IP address
– Browser type and device information
– Pages visited and navigation behavior
– Cookies and analytics identifiers

c) Payment information

Payments are processed securely by Payzone and PayPal.
We do not store or access full credit card details.

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3. Why We Collect Your Data

We use personal data to:

– Process and ship orders
– Provide customer support
– Send order confirmations and updates
– Improve website performance and user experience
– Prevent fraud and ensure transaction security
– Send marketing emails (only with consent)

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4. Legal Basis for Processing

We process data based on:

– Performance of a contract (order processing)
– Legal obligations (invoicing and accounting)
– Legitimate interest (security and website improvement)
– Consent (newsletter, cookies, marketing communications)

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5. Cookies & Tracking Technologies

sudbio.ma uses cookies for:

– Website functionality
– Shopping cart and checkout behavior
– Analytics (for example Google Analytics)
– Personalization and marketing (optional)

Visitors may manage consent via the cookie banner or through their browser settings.

See our Cookie Policy for more details.

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6. Sharing of Personal Data

We may share personal data only with trusted third parties such as:

– Payment processors (Payzone, PayPal)
– Shipping and delivery partners
– Secure hosting providers
– Email and newsletter services
– Analytics tools

We never sell or rent personal data.

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7. International Users

Orders placed outside Morocco may require transferring data to logistics, customs, or payment partners located in other countries. All transfers are performed in accordance with applicable privacy regulations.

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8. Data Retention

Personal data is kept only for as long as necessary:

– Orders and invoices: retained as required by law
– Customer accounts: until the account is deleted
– Analytics and cookies: according to configured retention periods

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9. Data Security

We implement technical and organizational measures to protect personal data against:

– Loss
– Theft
– Unauthorized access
– Alteration or disclosure

However, no internet transmission can be guaranteed to be completely secure.

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10. Your Rights

Depending on applicable law, you may have the right to:

– Access your personal data
– Correct or update your information
– Request deletion of your data
– Withdraw marketing consent
– Request a copy of stored personal data
– Object to certain types of data processing

To exercise these rights, contact: contact@sudbio.ma

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11. Email & Marketing Communications

Marketing emails are sent only if you explicitly opt in.

You may unsubscribe at any time via the email footer or by contacting us directly.

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12. Children’s Privacy

sudbio.ma is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The updated version will be posted on this page with the revised “Last updated” date.

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14. Contact

For questions, data requests, or privacy concerns:

contact@sudbio.ma