Article 1. Products
The products offered are those listed on the website www.sudbio.ma of the company Sudbio Import Export, subject to availability. Sudbio Import Export reserves the right to modify its product range at any time. Each product is presented on the website with a description outlining its main technical features. The photographs are as accurate as possible but are not binding on the Seller. The sale of products on the site is intended for all buyers residing in countries that fully authorize the import of these products.

Article 2. Prices
The prices shown on the product sheets in the online catalog are expressed in Moroccan dirhams (MAD), all taxes included (TTC), including VAT applicable on the date of the order. Any change in the VAT rate may be reflected in the product prices. Sudbio Import Export reserves the right to modify its prices at any time; however, the price applicable to the buyer will be the one indicated at the time of ordering. Prices do not include shipping fees, which depend on the delivery geographic zone.

Article 3. Orders and Payment Terms
Sudbio Import Export offers buyers the option to order and pay for products only by credit card, through a secure payment system.
The buyer selects the desired products in the cart, checks or enters a new delivery address, then confirms the order after accepting the current general terms and conditions of sale. They are then redirected to a secure interface to enter their payment details. If the payment is accepted, the order is recorded, and the contract is definitively concluded. Payment by credit card is irrevocable.
In case of fraudulent use of the card, the buyer may request the cancellation of the payment. The paid amounts will then be re-credited or refunded in accordance with applicable legal provisions. The cardholder must dispute the transaction with their bank within 70 days (or 120 days in some cases), and the bank then has a maximum of one month to process the refund.
Order confirmation implies full acceptance of these terms. If the buyer has provided an email address when placing the order, Sudbio Import Export will send an email confirming receipt of the order.
For any inquiries or complaints, the buyer may contact Sudbio Import Export:
• Address: 1st floor, apartment no. 1158, SAPINO Industrial Zone, Nouaceur 20240, Morocco
• Email: contact@sudbio.ma
• Phone: +212 667-362866 / +212 672-215009

Article 4. Retention of Ownership
Sudbio Import Export retains full ownership of the sold products until full payment is received, including principal, fees, and taxes.

Article 5. Exchanges and Returns
The buyer has 7 working days from delivery to report any issue such as a broken, damaged, spilled product, wrong item reference, or any defect under Sudbio Import Export’s responsibility. In such cases, a full refund will be issued at no cost to the buyer.
For hygiene reasons, no exchanges or returns will be accepted unless a defect has been reported.

Article 6. Guarantee
The products offered by Sudbio Import Export are natural and do not come with any guarantee of results. Effects may vary depending on the consistency of use and the user’s skin type. In case of dissatisfaction due to lack of results, the product cannot be exchanged or refunded. Any complaints must be sent to contact@sudbio.ma and will receive a response within 24 hours.

Article 7. Liability
In the context of distance selling, Sudbio Import Export is only bound by a best-effort obligation. It cannot be held liable for damages resulting from Internet use, such as data loss, intrusion, viruses, service interruptions, or other problems beyond its control.

Article 8. Applicable Law and Dispute Resolution
These general terms and conditions of sale are subject to Moroccan law.
In case of any dispute regarding the interpretation or execution of the sales contract, the buyer is invited to contact Sudbio Import Export at contact@sudbio.ma to seek an amicable resolution within a reasonable timeframe.
If no amicable solution is found, the dispute will be submitted to the competent courts under the jurisdiction of Sudbio Import Export’s head office, unless otherwise required by law.

Article 9. Privacy Policy and Personal Data Protection
Sudbio Import Export, headquartered at 1st floor, apartment no. 1158, SAPINO Industrial Zone, Nouaceur 20240, Morocco, is committed to protecting the privacy of its clients and visitors to www.sudbio.ma.
The collected data (name, surname, address, phone, email, payment info, etc.) is necessary for order management, delivery, invoicing, and customer relations. This data is processed with strict confidentiality and is never sold or shared with third parties.

Use of Personal Data:
The collected personal data may be used for:
• Processing and delivering orders;
• Sending informational or promotional emails (with customer consent);
• Managing customer service;
• Fulfilling legal obligations.

Data Security:
Sudbio Import Export implements all appropriate technical and organizational measures to protect personal data from loss, unauthorized access, or disclosure.

Right of Access, Rectification, and Deletion:
In accordance with Moroccan law No. 09-08 concerning the protection of individuals regarding personal data processing, users have the right to access, rectify, object to, and delete their personal data.
To exercise this right, the user can send a request by email to: contact@sudbio.ma

Cookies:
The website www.sudbio.ma may use cookies to enhance user experience. Users can configure their browser settings at any time to refuse cookies.